Privacy Policy
Privacy Policy Effective date: 09.01.25 Last updated: 26.06.25
1. Who We Are
HOMEE HQ Ltd (operating as HOMEE) is a company registered in the United Kingdom, with registered address at 128 City Road, London, United Kingdom, EC1V 2NX. We operate the platform to help people find shared housing and housemates.
If you have any questions about this Privacy Policy or our data practices, you can contact us at:
📧 Email: hello@homeehq.com 📮 Address: 128 City Road, London, United Kingdom, EC1V 2NX
2. What Personal Data We Collect
We may collect and process the following types of personal data:
Information you provide in order to create your account. This includes:
- Identity and contact data: Name, email address, phone number, email address and date of birth
- Profile and communication data: Profile information (biography, photographs, preferences and other content uploaded to your account), messages
- Other information collected:
- Usage Data – IP address, browser type, time zone settings, device information
We also use third party integrations which collect other data. These integrations are:
- Google Analytics: Cookies and tracking data. We use Google Analytics, a web analytics service provided by Google, to collect and analyse data about your use of our website. This data may include information about your IP address, browser type, pages visited, and time spent on our website. Google Analytics uses cookies and similar technologies to collect this data. For more information on how Google Analytics collects and processes data, please see Google’s policy: www.google.com/policies/privacy/partners/
- iDenfy: our identity verification service. In order to verify your account, you will need to provide a copy of government issued ID and a selfie. Find out more information on iDenfy’s privacy policy here: https://www.idenfy.com/privacy-policy/
We only collect the data we need to deliver and improve our services.
3. How We Use Your Data
We use your data to:
- Provide, manage and personalise your experience on our platform
- Match you with relevant listings or housemates
- Verify your identity (via iDenfy)
- Contact you with service updates and support
- Improve our services through analytics and feedback
- Fulfil legal obligations
We only use your data when the law allows us to.
4. How We Share Your Information
We may share your personal data with:
- Service Providers – iDenfy (ID checks) and Google (analytics)
- Other Users – profile and listing information is public
- For legal reasons - if required by law or to enforce our terms
We never sell your data to third parties.
5. International Transfers and Users
Your data may be transferred outside of the UK (e.g. via cloud-based tools). By using HOMEE, you agree to this. Data transmission over the internet is inherently insecure. Although we employ appropriate technological and organisational security measures to protect your data we cannot guarantee the security of any data sent over the internet.
6. How Long We Keep Your Data
We only keep your data for as long as necessary to fulfil the purposes we collected it for, including legal and accounting requirements. After that, your data will be deleted or anonymised.
7. Your Rights
Under the UK GDPR, you have rights including:
- Access to the data we hold about you
- Correction of inaccurate data
- Deletion (in some cases)
- Restriction or objection to processing
- Data portability
- Withdrawal of consent (where processing is based on consent)
To exercise these rights, contact us at hello@homeehq.com
8. Cookies
We use cookies to enhance your experience and analyse usage. For more information, see our Cookie Policy.
9. Children
HOMEE is for users 18+. If we learn a user is under 18, we’ll delete their data.
9. Updates to This Policy
We reserve the right to make changes to this privacy policy from time to time. Any such changes to our privacy policy will be posted to our website and, if we consider it to be appropriate, sent to you by e-mail.
10. Changes to This Privacy Policy
If you have any concerns about how we use your data, you can email us at hello@homeehq.com. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at https://ico.org.uk.